• Within Europe (including EFTA states): Free shipping on all orders.
• International outside Europe: A flat shipping fee of CHF 20.- is applied to all orders.

Delivery times vary depending on the shipping location and the type of order:

• Switzerland: 2 - 3 Business Days
• Europe (including EFTA states): 3 - 5 Business Days
• International: 3 - 8 Business Days

Please note that these are estimated delivery times, and actual delivery times may vary due to factors outside our control, such as customs delays or carrier issues.

For international orders outside Europe, a flat shipping fee of CHF 20.- is applied, regardless of the size or weight of the order. This fee helps cover part of the costs associated with international shipping and handling.

If you are not at home when the delivery is attempted, the carrier will leave a notice card with instructions on how to rearrange delivery or pick up your package from a local collection point. It is important to follow up promptly to ensure your package is not returned to us as undeliverable.

Yes, we offer free shipping to all countries within Europe, including EFTA states. If there are any exceptions due to logistics or legal restrictions, they will be clearly stated on our shipping policy page.

• For European Orders (including EFTA states): The free shipping within Europe does not cover potential customs fees or import duties that might be levied on the order. While many shipments within Europe do not incur these fees due to trade agreements and customs unions, there can be exceptions, especially for orders to EFTA states or specific regions within Europe that have unique customs regulations.
• For International Orders: The CHF 20.- flat shipping fee for international deliveries outside Europe does not include customs fees or import duties. These charges are determined by the destination country's customs policies and are the responsibility of the recipient.

Customs policies vary widely from country to country and can affect the cost of your order when it arrives in your country. We recommend contacting your local customs office for detailed information on charges and fees before placing your order. This will give you a clearer idea of any additional costs you might be responsible for upon receipt of your goods.

If any customs fees or import duties are due upon arrival of your package, you will be required to pay them to receive your order. The shipping carrier may contact you to inform you of these charges and how to pay them. Failure to pay customs fees may result in the package being returned to us or destroyed, with any return shipping costs or fees being deducted from your refund.

Customs fees and import duties are regulated by individual countries and are not within our control. They are levied by the destination country's government and not by us as the retailer. Including these fees in our prices or shipping fees would not accurately reflect the varying rates that apply to different countries and products.

Unfortunately, we are unable to provide accurate estimates for customs fees or import duties as they depend on the specific customs laws of the destination country and the nature of the products being shipped. For an estimate, we suggest contacting your local customs office directly.

If your order has not arrived within the expected timeframe, please first check the tracking information provided in your shipping confirmation email. If the tracking does not provide a clear update or if the package is delayed, contact our customer service for assistance. We're here to help ensure your order reaches you as quickly as possible.

Rottweiler Motors offers several convenient payment methods for you to pay for your order. The accepted payment methods are:

• Credit Cards: We accept Visa, MasterCard, American Express, and other major credit cards. You can securely enter your credit card information during the checkout process.
• Debit Cards: We accept debit cards with Visa or MasterCard logos. Use your debit card to pay for your order, ensuring a straightforward and secure transaction.
• Bank Transfer: If you prefer to pay via bank transfer, you will receive all necessary information to complete the transfer during the checkout process. Please note that depending on your bank, it may take some time for the payment to reach us.
• PayPal: Rottweiler Motors also accepts PayPal payments. If you have a PayPal account, you can use it to easily and securely complete your order.

The security of your payment is our top priority. We utilize secure encryption technologies to ensure that your payment information remains protected throughout the entire transaction process. Your data is treated confidentially and will not be shared with third parties.

Rottweiler Motors does not impose any additional fees for using specific payment methods. You will only pay the displayed price for your selected products and, if applicable, shipping costs.

Yes, once your order is successfully placed, you will receive an order confirmation via email, which also serves as an invoice. This invoice contains all relevant information regarding your order, including item listings, prices, and shipping charges.

Unfortunately, you cannot change your payment method after the order has been placed. Please ensure that you carefully select your preferred payment method before finalizing your order.

Yes, Rottweiler Motors has a refund policy. If you wish to cancel your order, please contact our customer service as soon as possible. The exact terms and deadlines for refunds can be found in our Terms and Conditions.

The confirmation of your payment depends on the chosen payment method. Credit and debit card payments are typically confirmed immediately. However, for bank transfers, it may take a few days for your payment to reach us. We recommend checking your emails regularly, as you will receive an order confirmation as soon as your payment is successfully processed.

No, we are committed to transparency in our pricing. The total price provided at checkout is what you will be charged, including product price, shipping (if applicable), and VAT or sales tax. There are no additional hidden fees or charges from us. However, please be aware of potential customs fees or import duties as previously mentioned, which are not included in our checkout price.

Yes, all prices shown on our website include VAT (Value Added Tax) or sales tax applicable to your location. You will see the total tax included in your order summary at checkout.

To request a refund, please follow our return process as outlined in our Return Policy. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund based on the condition of the returned products and compliance with our return policy.

Refunds are typically processed within 7-10 business days after we receive and process your return. Once processed, the refund amount will be credited back to the original method of payment used for the purchase. Please note that it may take additional time for the credit to appear in your account, depending on your bank or credit card issuer's processing times.

If you are returning a product due to a defect, error on our part, or under warranty claim, we will also refund the original shipping charges. However, for returns that are not due to our error, the original shipping fees are not refundable.

Yes, if you received a defective or incorrect item, you are eligible for a full refund. Please contact our customer service with details of the product and the defect or error. You may be asked to return the product (with the cost of return shipping covered by us) and upon receipt and inspection of the product, we will process your refund, including any shipping costs incurred.

If you haven’t received a refund yet, first check your bank account again. Then, contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact our customer service for assistance.

For returns, you may use any courier of your choice, but we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item without tracking.

Yes, if you prefer an exchange instead of a refund, please indicate this when you contact us about your return. Exchanges are subject to inventory availability.

The Rottweiler was chosen as a brand because it is a symbol of strength, courage and loyalty, things we value in our brand. It is also a symbol of the sincere character and reliability that characterize our products. Besides, “Rotty” just looks naughty!

Our logo is a simple, yet elegant representation of the strength and independence that a Rottweiler represents. The pointed ears are a symbol of attentiveness and astuteness, which are essential for a successful business. They remind us that we must always be attentive in order to succeed.

It is a natural behavior for Rottweilers to be observant of their surroundings. They are very alert dogs and have a strong instinct to protect themselves.

In addition, Rotty always faces forward when mounted on a vehicle. Forward is the only way!